Office Assistant/Client Care Coordinator
Who We Are:
Seattle Play Therapy is a small group private practice that provides therapy to children and families experiencing social, emotional and behavioral challenges. We believe in the healing power of play and other expressive mediums to help children and families develop their voice, discover their strengths, and grow to be the best version of themselves. Our SPT team, has a commitment to social justice anti-racist, neurodiversity, and LGBTQ+ affirmative care.
What We Are Looking For:
We are looking for an office assistant/client care coordinator to help support our growing practice with referrals and supporting clients and therapists with paperwork and other administrative duties. The ideal candidate would exhibit excellent verbal and written communication and qualities that are in line with our mission and values as an organization. These include being passionate about children, social justice, mental health and the developmental and healing qualities of creative and expressive mediums (like play!).
Roles and Responsibilities (include but not limited to):
- Respond to referrals, manage caseloads/match clients with therapists
- Manage new client screening forms to determine fit and assess financial
- Provide referrals where necessary: keep referral list updated and accurate
- Support therapists and clients in initiating and completing client paperwork
- Create new client charts and upload billing information: assist with practice biller with billing tasks such as submitting insurance claims, collecting payment, etc
- Manage office schedule of rooms and oversee office space organization and ordering of supplies
- Oversee team morale cohesion for staff, i.e. team events, gifts etc. Take notes and feedback from staff and problem solve changes accordingly.
- Develop newsletters and flyers advertise SPT programs, or oversee interns/other staff providing support for the creation of these materials.
- (As needed) provide director general support for administrative and organizational support such as research, tracking information, creating charts, drafting documents/letters etc.
Essential skills:
- Course work in Psychology, health care or related field
- Highly organized, effective multitasker, takes initiative, excellent follow through and tracks details
- Willing to learn client care strategies for initial phone calls, explaining and selling our services and providing referrals etc.
- Effective and confident communicator both written and verbal
- Tech savvy – Can efficiently utilize electronic tools such as email, attachments, Microsoft 365 products (Word, Excel, SharePoint, One Drive, Teams etc.), Zoom, Google Workspace, working in PDFs, saving and uploading files, Canva, etc.
- Able to synthesize big picture projects into manageable tasks, and work independently to complete them
- Shows initiative and care to help our organization thrive
- Able to problem solve and find ‘how to’ via google/YouTube etc.
Compensation and Benefits:
- Experience with administrative aspects of a small business including budgeting, finances, basic accounting, marketing, processes, etc.
- 25-35 hours per week.
- Flexible hours: At least 2 hours per weekday needs to be within regular business hours (8am-6pm) all other hours can be at your convenience and remote.
- Laptop and home office stipend provided
- One day per week in the office and attendance at monthly team meetings at our office in Northwest Seattle
- Compensation starts at $22-26/hour DOE
- W2 position, accrued sick pay
- After 6 months of successful employment PTO accrual and options for other benefits.
**We are aware that the field of psychology is built on systems of power and privilege that perpetuate oppression towards BIPOC and LGBTQ+ individuals. Members of underrepresented groups are strongly encouraged to apply!**